Shipping

Hospitality Products uses Australia Post to deliver your goods to you anywhere in Australia. Delivery time is usually from 7 to 14 days.

When you enter your delivery address please ensure it is correct as parcels which are returned to us as undeliverable will incur a re-dispatch fee and freight charges paid on the original dispatch are not refundable.

If any goods you order are not in stock or there is likely to be any delay we will inform you immediately by email.

The following charges are the standard Delivery Rates. The minimum purchase is $100 and orders over $500 are shipped free to most capital cities.

Returns

With the best of intentions we understand that goods sometimes arrive in less than perfect condition. If you are not 100% happy with the condition of your order please contact us immediately.

We will be happy to authorise a return of unused goods as long as we are informed within a week of delivery. A replacement item will be dispatched as quickly as possible, or a refund should this be impossible.

We will replace any undamaged item within 30 days of purchase as long as the product is returned in its original condition including its packaging and is accompanied by proof of purchase in the form of a tax invoice and/or packing slip. In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you.

Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned at the customer's own cost and risk.

Returned goods should be sent to the following address:

PO Box 1516
Fortitude Valley Qld 4006