Shipping and Returns - Hospitality Wholesale

Shipping

Hospitality Products uses a number of couriers as well as Australia Post to ensure the most effective delivery of your order anywhere in Australia. Delivery time is usually from 2 to 5 working days from the date of payment depending on stock availability and your location, however we are unable to guarantee delivery estimates.

When you enter your delivery address ensure it is correct as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid on the original dispatch are not refundable under any circumstances.

If any goods you order are not in stock or there is likely to be any delay we will inform you immediately by email.

The following charges are our standard Delivery Rates. In some cases delivery rates may be higher where items in your order are very bulky or heavy or being delivered to a remote location. We reserve the right to alter any freight charges but will not dispatch goods without your acceptance of any such changes.We will contact you for confirmation before we process any payment for your order.

Returns

With the best of intentions we understand that goods sometimes arrive in less than perfect condition. If you are not 100% happy with the condition of your order please contact us immediately.

We will be happy to authorise a return of unused goods as long as we are informed within a week of delivery. A replacement item will be dispatched as quickly as possible, or a refund should this be impossible, as we do not guarantee replacement of damaged goods

We will replace any undamaged item within 7 days of purchase as long as the product is returned in its original condition including its packaging and is accompanied by proof of purchase in the form of a tax invoice and/or packing slip. Please contact us on 1300 998 768 to discuss any returns prior to sending them back to us, we will send an email with the relevant details.

Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned at the customer's own cost and risk.

Returned goods should be sent to the following address:

Hospitality Products
Unit 3, 38 Computer Rd
Yatala QLD 4207